Terms of service

Last updated: 11 July 2026

1. ABOUT THESE TERMS

These Terms of Service apply when you visit, use or purchase products through www.navarostudios.com.

The website and store are operated by:

[INSERT YOUR FULL LEGAL NAME OR REGISTERED COMPANY NAME], trading as NAVARO

Throughout these Terms, “NAVARO”, “we”, “us” and “our” refer to the operator of the store.

By using our website or placing an order, you agree to these Terms, together with our Privacy Policy, Refund and Returns Policy and Shipping Policy.

Nothing in these Terms affects your statutory consumer rights.

2. CONTACT INFORMATION

Business name:
[INSERT YOUR FULL LEGAL NAME OR REGISTERED COMPANY NAME], trading as NAVARO

Email:
navarostudios@gmail.com

Business correspondence address:
[INSERT YOUR BUSINESS CORRESPONDENCE ADDRESS BEFORE LAUNCH]

Telephone:
[INSERT A BUSINESS TELEPHONE NUMBER IF APPLICABLE]

Website:
www.navarostudios.com

3. USING OUR WEBSITE

You may use our website only for lawful purposes.

You must not:

• Use the website fraudulently or unlawfully
• Attempt to gain unauthorised access to the website, customer accounts or connected systems
• Introduce viruses, malware or other harmful material
• Interfere with the operation or security of the website
• Collect information about other users without permission
• Use automated systems to scrape, copy or extract website content without our written permission
• Infringe our intellectual-property rights or the rights of another person
• Use the website to harass, threaten or harm another person

We may restrict or suspend access where we reasonably believe these Terms have been breached or where necessary to protect the website, our customers or our business.

4. AGE REQUIREMENTS

You must be at least 18 years old to place an order.

Anyone under 18 should ask a parent or legal guardian to place the order on their behalf.

5. PRODUCTS

We take reasonable care to ensure that product descriptions, photographs, measurements, colours and other information are accurate.

However, product colours may appear slightly different depending on your screen, device settings and lighting. Minor variations in colour, texture, placement or finish may also occur between production batches.

These minor differences do not affect your rights where a product is faulty, damaged or not as described.

Product availability is not guaranteed. We may discontinue products or limit quantities before an order is accepted.

6. SIZING AND FIT

Sizing and fit information is provided as guidance.

Customers should review the available product description and size information before ordering.

Where different sizes or product variants have different prices, the price for the selected variant will be displayed before checkout.

7. PRICES

All prices are displayed in pounds sterling unless stated otherwise.

The price charged will be the price displayed for the selected product and variant when the order is submitted.

Applicable delivery charges and taxes will be displayed before the order is completed.

Prices, promotions and discounts may change at any time, but changes will not affect an order that has already been accepted.

8. PRICING AND WEBSITE ERRORS

We try to ensure that prices and product information are correct.

If we discover an obvious pricing, description or availability error before accepting or dispatching an order, we may contact you for instructions or cancel the affected order.

If payment has already been taken for an order that we cannot fulfil, the relevant amount will be refunded to the original payment method.

9. PLACING AN ORDER

When you submit an order, you are making an offer to purchase the products in your basket.

After submitting your order, you should receive an order acknowledgement. This confirms that we have received your order but does not necessarily mean that it has been accepted.

A contract is formed when we send confirmation that the order has been accepted or dispatched, unless we clearly confirm acceptance at an earlier stage.

Please check your order details carefully before completing checkout.

You must provide complete and accurate contact, delivery and payment information.

10. ACCEPTING OR REFUSING ORDERS

We may refuse or cancel an order for a legitimate reason, including where:

• A product is unavailable
• Payment cannot be authorised
• We identify suspected fraud or unauthorised activity
• Delivery is not available to the address provided
• Product or pricing information contains an obvious error
• The order exceeds reasonable quantity limits
• We reasonably believe the products are being purchased for unauthorised commercial resale

Where an order is cancelled after payment has been taken, we will refund the relevant amount.

11. PAYMENT

Payment must be made using one of the payment methods offered at checkout.

Payments are processed by Shopify Payments or another authorised payment provider.

We do not normally receive or store your complete payment-card details.

You confirm that you are authorised to use the payment method provided.

12. DELIVERY

We currently deliver only to destinations made available during checkout.

Available delivery services, estimated times and charges will be displayed before the order is completed.

Delivery estimates are provided in good faith but are not guaranteed.

We will take reasonable steps to deliver orders within the stated timeframe. Where a delay occurs, we will provide information where reasonably possible.

Nothing in these Terms removes any legal rights you may have because of late or failed delivery.

13. DELIVERY ADDRESS

You are responsible for providing a complete and accurate delivery address.

Please contact us promptly if you notice an error. We cannot guarantee that an address can be changed after an order has entered fulfilment.

We are not responsible for failed delivery caused by materially incorrect or incomplete information provided by the customer, although we will take reasonable steps to help resolve the issue.

Additional delivery costs may apply if an order must be sent again because an incorrect address was supplied.

14. RISK AND OWNERSHIP

Products remain at our risk until they are delivered to:

• You
• A person identified by you to receive the order
• A safe place or collection point expressly selected or authorised by you

Where you independently arrange a carrier that was not offered by us, risk may pass when the order is handed to that carrier.

Ownership of the products passes to you once we have received full payment and the products have been delivered.

15. CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel an order, return products and receive refunds are explained in our Refund and Returns Policy.

For most online purchases, UK customers have a legal right to cancel within 14 days after receiving the order, subject to applicable exceptions.

Our voluntary 30-day returns policy is offered in addition to your statutory rights.

Nothing in these Terms or our policies limits your rights where products are faulty, damaged, incorrect or not as described.

16. CHANGING OR CANCELLING AN ORDER

We cannot guarantee that changes can be made once an order has been accepted, processed or dispatched.

This does not affect any statutory cancellation rights available to you.

17. FAULTY, DAMAGED OR INCORRECT PRODUCTS

Please inspect your order after delivery.

Contact navarostudios@gmail.com as soon as possible if a product is:

• Faulty
• Damaged
• Incorrect
• Missing
• Not as described

Please include your order number and photographs where appropriate.

We will handle the issue in accordance with your statutory consumer rights and our Refund and Returns Policy.

18. PROMOTIONS AND DISCOUNTS

Promotions and discount codes may be subject to separate conditions, including:

• Start and end dates
• Minimum spending requirements
• Product exclusions
• Customer or order limits
• Geographic restrictions

Unless stated otherwise, discount codes cannot be combined.

We may refuse a discount where it has expired, does not meet its stated conditions or has been used fraudulently.

Any cancellation or change to a promotion will not affect an order already accepted using that promotion.

19. CUSTOMER ACCOUNTS

You may be able to create or use a customer account.

You are responsible for:

• Keeping your login details confidential
• Providing accurate account information
• Notifying us if you believe your account has been accessed without permission

We may restrict an account where reasonably necessary to prevent fraud, misuse or security threats.

20. INTELLECTUAL PROPERTY

The website and its contents—including the NAVARO name, logos, branding, photographs, videos, graphics, copy, product designs and layout—are owned by or licensed to us and are protected by applicable intellectual-property laws.

You may view and use the website for personal, non-commercial purposes.

You must not reproduce, distribute, modify, publish, sell or commercially exploit our content without prior written permission.

No ownership or licence is granted except for the limited right to use the website in accordance with these Terms.

21. REVIEWS AND CUSTOMER CONTENT

Where you submit a review, photograph, comment or other content, you confirm that:

• The content is accurate and based on your genuine experience
• You own it or have permission to submit it
• It does not infringe another person’s rights
• It is not unlawful, abusive, defamatory, misleading or offensive

You retain ownership of your content.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and use that content in connection with operating, promoting and improving NAVARO.

We may remove content that breaches these Terms or applicable law.

22. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to services operated by third parties, including payment, social-media, delivery or customer-account services.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, security or availability of an independent third-party website, except where responsibility cannot legally be excluded.

23. SHOPIFY

Our store is hosted by Shopify, which provides the ecommerce technology used to operate the website, checkout and related services.

Purchases made through our store are made directly from the business operating NAVARO, not from Shopify.

Shopify and its authorised providers may process information as described in our Privacy Policy.

24. PRIVACY

We collect and use personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

• What information we collect
• Why we use it
• Who it may be shared with
• How long it may be retained
• Your data-protection rights

25. WEBSITE AVAILABILITY

We aim to keep the website available and functioning correctly.

However, we do not guarantee that the website will always be uninterrupted or free from temporary errors.

We may suspend access for maintenance, security, updates or circumstances outside our reasonable control.

This does not affect any contract already formed or any statutory rights you may have.

26. EVENTS OUTSIDE OUR CONTROL

We are not responsible for delay or failure caused by events outside our reasonable control, including serious transport disruption, natural disasters, industrial action, widespread technology failures, government action or carrier disruption.

Where such an event affects your order, we will take reasonable steps to minimise the impact and contact you where appropriate.

Your statutory rights, including rights relating to significant delivery delays, remain unaffected.

27. OUR RESPONSIBILITY TO YOU

We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.

We do not exclude or limit liability where it would be unlawful to do so, including liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory consumer rights
• Faulty or misdescribed goods
• Any other liability that cannot legally be excluded

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our products are supplied for personal and domestic use. We are not responsible for business losses, including loss of profit, revenue, opportunity or business interruption, where you use a product for commercial purposes.

28. YOUR STATUTORY RIGHTS

These Terms do not replace or restrict rights provided by UK consumer law.

Products must meet the standards required by applicable law, including being of satisfactory quality, fit for their intended purpose and as described.

29. CHANGES TO THESE TERMS

We may update these Terms to reflect changes in our business, website, services or legal obligations.

The updated Terms will be published on this page with a revised “Last updated” date.

Changes will not normally apply retrospectively to orders accepted before the updated Terms took effect.

30. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or adjusted only to the minimum extent necessary.

31. WAIVER

If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

32. TRANSFER OF RIGHTS

We may transfer our rights or obligations under these Terms as part of a genuine sale, transfer or restructuring of our business, provided this does not reduce your legal rights.

You may transfer your rights under these Terms where permitted by law or with our written agreement.

33. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also benefit from mandatory protections under the laws of that part of the United Kingdom.

You may bring legal proceedings in the courts that have jurisdiction where you live.

34. COMPLAINTS

Please contact us first if you have a complaint so that we have an opportunity to resolve it.

Email:
navarostudios@gmail.com

Please include your name, order number and a clear explanation of the issue.

35. CONTACT

Questions about these Terms should be sent to:

Email:
navarostudios@gmail.com

Business operator:
[Shane Gillan], trading as NAVARO

Business correspondence address:
[5 dee place aberdeen ab11 6ef ]