Privacy policy

Last updated: 11 July 2026

Navaro Studios, trading as NAVARO (“NAVARO”, “we”, “us” or “our”), operates this online store and website.

This Privacy Policy explains how we collect, use, store and share personal information when you visit navarostudios.com, create an account, place an order, contact us or otherwise use our services.

Our store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products and services.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect the following information:

IDENTITY AND CONTACT INFORMATION

• Your name
• Email address
• Telephone number
• Billing address
• Delivery address

ORDER AND TRANSACTION INFORMATION

• Products viewed, added to your basket or purchased
• Selected sizes, colours and quantities
• Order history
• Returns, refunds and cancellations
• Delivery and fulfilment information
• Payment status and transaction details

Payment card information is processed securely by Shopify Payments or other authorised payment providers. We do not normally receive or store your complete payment card number.

ACCOUNT INFORMATION

• Customer account details
• Account preferences and settings
• Saved delivery information
• Order history

COMMUNICATIONS

We collect information you provide when you contact us, request support, submit a return request or otherwise communicate with NAVARO.

DEVICE AND WEBSITE-USAGE INFORMATION

We may automatically collect information including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Links selected
• Shopping and browsing activity
• Approximate location derived from your IP address
• Cookie and similar technology information

MARKETING INFORMATION

We may collect your marketing preferences and information about whether you opened or interacted with our promotional communications.

2. HOW WE COLLECT PERSONAL INFORMATION

We may collect information:

• Directly from you when you place an order, create an account, subscribe to marketing or contact us
• Automatically when you use our website, including through cookies and similar technologies
• From Shopify and other companies that provide services to us
• From payment providers, delivery companies and fraud-prevention providers
• From advertising, analytics or social-media partners where permitted by law

3. HOW AND WHY WE USE YOUR INFORMATION

We use personal information for the following purposes:

PROCESSING AND FULFILLING ORDERS

We use your information to:

• Process payments
• Confirm and fulfil orders
• Arrange delivery
• Provide order updates
• Process returns and refunds
• Provide customer support

Our lawful basis is normally that processing is necessary to enter into or perform a contract with you.

CUSTOMER ACCOUNTS

We use your information to create and manage customer accounts, display order history and provide account-related features.

Our lawful basis is normally performance of our contract with you or our legitimate interest in providing useful account services.

SECURITY AND FRAUD PREVENTION

We may use personal information to verify transactions, protect customer accounts, prevent fraudulent activity and maintain the security of our website.

Our lawful basis is our legitimate interest in protecting NAVARO, our customers and our services, and compliance with legal obligations where applicable.

LEGAL AND REGULATORY REQUIREMENTS

We may process and retain information to comply with tax, accounting, consumer-protection, legal and regulatory obligations.

Our lawful basis is compliance with a legal obligation.

CUSTOMER SERVICE

We use personal information to answer questions, resolve complaints and provide assistance.

Our lawful basis is performance of our contract with you or our legitimate interest in providing effective customer service.

IMPROVING OUR WEBSITE AND SERVICES

We may analyse website usage, sales and customer interactions to understand how our store is used and improve its design, products, performance and customer experience.

Our lawful basis is our legitimate interest in improving and developing our business. Where consent is legally required for cookies or similar technologies, we rely on your consent.

MARKETING

Where you have subscribed or where otherwise permitted by law, we may send information about products, launches, offers and NAVARO news.

Where required, our lawful basis is your consent. You may withdraw consent or unsubscribe at any time.

4. COOKIES AND SIMILAR TECHNOLOGIES

Our website uses cookies and similar technologies.

Some cookies are essential for the website to operate, including cookies used for the shopping basket, checkout, account access, security and payment processing.

With your permission where required, we may also use analytics and advertising cookies to:

• Understand how visitors use the website
• Measure website performance
• Remember preferences
• Improve our services
• Measure marketing campaigns
• Show relevant advertising

You can manage your choices through the cookie banner or privacy settings displayed on our website. You may also control cookies through your browser settings, although disabling essential cookies may prevent parts of the store from working properly.

5. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with organisations that help us operate our store, including:

• Shopify
• Payment processors and financial institutions
• Delivery, postage and fulfilment providers
• Website-hosting and technology providers
• Customer-support providers
• Analytics and advertising providers, where permitted
• Professional advisers such as accountants, insurers and legal advisers
• Fraud-prevention and security providers
• Government bodies, regulators, law-enforcement agencies or courts where legally required

We only share information where necessary for the purposes described in this policy, where you have requested it, where you have consented or where we are legally permitted or required to do so.

We may also disclose information in connection with a sale, transfer, merger or restructuring of all or part of our business.

6. SHOPIFY

Our online store is hosted by Shopify.

Shopify processes personal information to provide and improve the ecommerce platform, checkout, payments, customer accounts, fraud prevention and other services used by our store.

Information provided through our store may be shared with Shopify and its authorised service providers. Shopify may process information in countries outside the United Kingdom.

You can learn more about Shopify’s privacy practices and exercise rights relating to Shopify’s processing through:

https://privacy.shopify.com/en

7. INTERNATIONAL TRANSFERS

Some organisations that process personal information for us may be located outside the United Kingdom.

Where personal information is transferred internationally, we take steps to ensure that an appropriate level of protection is provided. This may include relying on:

• UK adequacy regulations
• The UK International Data Transfer Agreement
• An approved UK Addendum to standard contractual clauses
• Other safeguards permitted by applicable data-protection law

8. HOW LONG WE KEEP YOUR INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors including:

• Whether you have an active customer account
• Whether information is needed to fulfil an order or provide support
• Legal, tax and accounting requirements
• Fraud prevention and security requirements
• The need to resolve disputes or enforce agreements

When personal information is no longer required, we will delete, anonymise or securely dispose of it where reasonably possible.

9. SECURITY

We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration and destruction.

However, no website, internet transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping your account login details confidential. Please contact us if you believe your account or personal information has been compromised.

10. YOUR DATA-PROTECTION RIGHTS

Depending on the circumstances, UK data-protection law may give you the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing
• Receive certain information in a portable format
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time
• Make a complaint to the Information Commissioner’s Office

These rights are not absolute and may be subject to legal exceptions.

To make a request, email navarostudios@gmail.com. We may need to verify your identity before completing your request.

11. MARKETING PREFERENCES

You can unsubscribe from promotional emails at any time by selecting the unsubscribe link in the email or contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to orders, payments, deliveries, returns, security or customer accounts.

12. CHILDREN’S INFORMATION

Our website and services are not directed at children.

We do not knowingly collect personal information from children where doing so would not be legally permitted. A parent or guardian who believes that a child has provided personal information may contact us to request its deletion.

13. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

NAVARO is not responsible for the privacy, security, availability or content of third-party websites. You should review the privacy policy of any third-party service before providing personal information.

14. COMPLAINTS

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the UK Information Commissioner’s Office:

Information Commissioner’s Office
Website: https://ico.org.uk/make-a-complaint/

15. CHANGES TO THIS POLICY

We may update this Privacy Policy to reflect changes to our website, services, business practices or legal obligations.

The updated policy will be published on this website and the “Last updated” date will be revised.

16. CONTACT US

For privacy questions or to exercise your data-protection rights, contact:

Data controller:
Navaro Studios, trading as NAVARO

Email:
navarostudios@gmail.com